Privacy Policy

Summary

Here at YourYear Cards and Gifts (Your Year Ltd) we take your privacy seriously and promise to behave responsibly with any information you share with us.

This Privacy Notice explains the types of personal data we may collect about you when you visit or make a purchase from www.youryear.co.uk or www.youryearcards.co.uk (the “site”). It also explains how we’ll store and handle that data and keep it safe.

  • we use your information to provide the best service we can, send you informative emails.
  • we collect your personal information when you visit our websites, buy products and services from us, create an account with us, contact us by any means with queries or complaints, and when you comment on or review our products and services.

We do not trade or sell or in any other way misuse the information you provide us.

Your information and what we do with it

Device Technical Information

When you visit the site, we automatically collect certain “Device Information” including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect Device Information using the following technologies:

Google Analytics is installed on the site to track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)

Account Information

If you choose to create a logon account on the Your Year website, then that account will contain the information necessary for an order  (see order below), but not payment information, plus an account name and password of your choosing. You may logon to your account and view and/or change your account information although you will not be able to view your password, only reset it. Passwords are stored within the servers in an encoded format [TBC] so that even the system administrators cannot normally read them. You are reminded however to choose a strong password and the password change process will guide you on choosing a good password.

Payment Details

We do not store your payment information. All transactions and card details are processed and held securely by PayPal using their merchant services. Access to your payment information by YourYear staff is limited to the financial transaction you make with YourYear and is for customer service or financial reporting purposes only. You can find out more about the PayPal privacy policy.

Your Order

The information you share with us relating to your order, including your email address, delivery address (see delivery), contact phone number and any product specific personalisation information, is to allow us to complete your order and is not shared with anyone outside of YourYear. If there is a problem with your order or we have a question about it we will contact you by email or phone (if you have provided us with your number).

Delivery

In order to get your goods to you we need to share some of your information with our courier partners.  We share the name and address so that letters and parcels can be delivered. Under no circumstances are our couriers allowed to use this information for any other purpose. Currently our courier service is provided by Royal Mail.  You can read more about Royal Mail’s privacy policy [here]

Comments and Feedback

If you choose to send us feedback by the form or email we may choose to use this information to improve our customer service or gain insights into your material usage for the purposes of developing our goods and services. Please remember that comments on our social media pages (excluding direct messages) along with any posts on our forum are there for anyone to see.

Cookies

Like many other websites, we make use of cookies to improve your experience on our website. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This can then be used to remember your actions and preferences.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information (that’s the email address and user name you supplied YourYear) and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.

We also use 3rd party services that set cookies, at the time of writing these are:

  • Google Analytics (to track visits to our site, click here to opt out)
  • Google Ads (to serve ads on sites across the Internet based on visits to our site, click here to opt out of Googles’ use of Cookies)

]These services help us understand which pages are being visited and how you interact with them, which we can then use this for reporting purposes and for making improvements to our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Other Ways We Use Your Information

In specific situations, we require your information to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We combine shopping history of many customers to identify trends and ensure we keep up with demand or develop new products and services. We use aggregated personal data for internal business reports (inc. financial reporting), forecasting sales and growth.
No personal information will be included in any external business reports. (already covered by Ana;ytrics)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your access to order, delivery, comment information is secured via an industry standard User login and password. The system will help you choose a good password but you should be aware that if you allow someone else to access the device used for logging onto the YourYear website then they to may be able to access your information, particularly if you have not logged off from the site .

Our website uses https, which means that anything sent between your device and our servers will be encrypted, preventing others from snooping in on your data. The SSL certificate tells you that pages you visit on our website are provided by us. All of our payment processing is handled by PayPal and we do not store any credit card details on our systems.

Our website is hosted in secure data centres within the UK run by a third party [privacy statement] . Access to these services are restricted internally. Any information we have stored on databases is encrypted by default. We take backups of our website and associated services every day, and these are kept for up to 7 days. We do not use any personal information during any internal testing of our website.

Who we share your data with

Hosting company

We use [TBC] to power our online store. You can access their privacy policy [here].

Courier

Royal Mail

 

How long we retain your data

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

Should you have any other questions or concerns regarding our Privacy Policy or your personal data please contact us at contact@Youryear.co.uk